Help
MailHub Support
For help with account setup, synchronization, sending, attachments or offline recovery, email [email protected].
Before contacting support
- Update MailHub and your operating system.
- Confirm that the provider's webmail is available.
- For Gmail and Outlook, retry the official sign-in and authorization flow.
- For QQ Mail and NetEase Mail, enable IMAP/SMTP and use the provider-issued authorization or app password, not the webmail password.
Include in a report
- MailHub version and build number.
- Device model, platform and operating-system version.
- Email provider, without your complete email address.
- Steps to reproduce and the exact redacted error message.
Never send a password, app password, OAuth token, authorization code, complete mailbox content, recovery code or unredacted personal attachment.
Security and abuse
Send private security reports or abuse concerns to [email protected]. Do not publish secrets or private mailbox data in a public issue.
Privacy and deletion
Read the Privacy Policy or follow the Data Deletion Instructions.
中文支持
MailHub 技术支持
账户添加、同步、发信、附件或离线恢复问题，请发送邮件至 [email protected]。
联系前请检查
- 更新 MailHub 和操作系统。
- 确认服务商网页版邮箱可以正常使用。
- Gmail 和 Outlook 请重新执行官方登录授权。
- QQ 邮箱和网易邮箱请开启 IMAP/SMTP，并使用服务商生成的授权码或客户端授权密码，而不是网页邮箱密码。
问题报告请包含
- MailHub 版本与构建号；
- 设备型号、平台和系统版本；
- 邮箱服务商，但不要提供完整邮箱地址；
- 复现步骤和脱敏后的完整错误。
请勿发送邮箱密码、应用专用密码、OAuth 令牌、授权码、恢复码、完整邮件正文或未脱敏的私人附件。
安全与滥用
私密安全报告或滥用问题请发送至 [email protected]。